What is Customer Relationship Management?
Customer Relationship Management (CRM) is a process in which an organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM software consolidates customer information and documents it into a single CRM database so business users can more easily access and manage it.CRM helps you improve customer service relationships and assist in customer retention and accelerate sales growth.
Some of the best features of an intelligent CRM Software are:
With our feature-rich CRM software, you can automate your business workflow with phone, text, and email capabilities and it can go much further into giving you a better experience each time you communicate.CRM systems help track employee information, such as contact information, performance reviews, and benefits within the company. This enables your HR department to manage the internal workforce. Analytics in CRM help creates better customer satisfaction rates by analyzing user data and helping create targeted marketing campaigns. With our CRM, you can get started in minutes with the point-and-click CRM import wizard and easy contact management tools. We also provide customizable fields and display options so your CRM fits your business perfectly.
Our intelligent CRM software gives your managers the ability to track performance and productivity based on information logged within the system.
CRM integration is the seamless connectivity between your CRM software and third-party applications like Email, SMS, WhatsApp, etc. resulting in automated actions that expand the functionality of your software, eliminating the need to toggle back and forth between systems. Our CRM helps you increase the pace of closing deals and frees up your agents’ time through sales automation.
Callers will love your customer service when you use Sampark Dialer CRM’s automatic CRM record popup screens. When you use IVR with CRM, you can even play different phone menus based on the caller’s pipeline stage. This is where most CRM systems fall short.
Sampark Dialer CRM system is supported with a smart integration framework. It ensures the right data at the right time and enables automation and orchestration of workflows and key CRM processes across applications (ERP, social media, phone systems, lead generation, reporting software, mobile devices, calendars, and e-commerce systems, among other applications).
Automatic CRM Pop-up on phone calls
Agent performance tracking
CRM integration with IVR
Schedule follow-up calls and trigger text messages
Complete customer history records available
Seamless integration with E-mails, SMS, WhatsApp message, etc.
Our CRM analysis helps you create targeted marketing campaigns