and everything else that a successful modern inbound contact center may require at a fraction of the cost of the traditional telephony solutions out there. An Inbound Call Center receives incoming calls from customers. Support teams typically monitor inbound auto dialer centers since the calls tend to come from existing customers with issues or questions. Over the last few years we have completed and successfully deployed our own voice platform providing a simpler and much more cost-effective way of handling inbound telephony.
Sales teams typically run outbound dialer centers to tell potential customers about their products. Companies also might make auto call to survey shoppers and collect market research. The Sampark Dialer’s outbound dialer technology is precisely this kind of tool. Outbound Contact Center software is the perfect solution for businesses that make large volumes of outgoing calls. With this solution, you can:
To achieve this, without compromising on auto dialer performance, we have developed a set of new and original technologies, under the Sampark banner, which challenge the orthodoxies that have dominated the auto Dialer industry for too long. Sampark Dialer allows users to enjoy all the benefits of predictive dialing (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.
A dialer for call center is an internet-based facility that handles all inbound and outbound customer communications for a company. A predictive dialer is an outbound calling system that automatically dials from a list of telephone numbers, much like auto dialer, cloud dialer or cloud contact center. A Progressive Dialer is an automated call dialing system that can only connect agents to calls answered by live agents. Sampark Dialer’s provide online call center dialer, auto call, inbound dialer, auto dialer and click to call services in India. While both inbound and outbound calls happens through voice calls, they are opposites. It's a call dialer solution.
Our OUTBOUND services help you to :
Advanced dialing software
Complete outbound strategy management suite
Web services API for easy live data feeds
Blended with inbound, email & chat even in predictive mode