AOD has a very imperative role to play in reaching a large target audience in the language of their choice, for alerts & notifications. With its all-inclusive scope of making large volume / bulk voice calls, AOD / OBD not only works at reducing the risk of human error by automating repetitive calling to large groups of customers but also allows the personalization of recorded messages that are passed onto customers on each call. Interactive Voice Response (IVR) allows a pre-recorded voice to interact with humans through Voice and DTMF tones input via the keypad. You can use your phone’s keyboard to create a certain outcome. Reach your customers with a professional Interactive Voice Response (IVR) system provided by Sampark and route calls to the right team based on the caller’s input. The Sampark Voice platform is highly versatile and may be deployed anywhere. It works equally well; whether:
Make sure you’re not overlooking good user experience. Poorly designed software takes longer for your customer service teams to learn to use — and can delay tasks. Our contact center software is designed in close collaboration with the agents and admins who actually use it. The user interface is easy to learn, easy to use, and easy to manage. And that translates to a boost in your contact center’s productivity.
Our Voice services help you to:
Advanced call center telephony at a fraction of the cost
AOD, ACD, IVR, recording, monitoring, reporting & much more
Active blending and fine tuning of SLAs
Real-time tracking & reporting of agent performance
We will be happy to arrange a live demo for you. Please CLICK HERE to submit your details and one of our experts will reach out to you shortly.