Work from home (WFH) emerged in the early 2000s, when telecommuting technologies started to develop and workers could work from home to avoid commuting, provide flexibility in schedules, and achieve a better work-life balance. One of the advantages of working from home is the absence of the usual office distractions. A quieter ambiance helps to get done with the work faster and more peacefully. However, the Work From Home culture has increased exponentially during the pandemic times.
Our WFH solutions can bring together quality monitoring, call recording, workforce management, analytics, performance management, and other capabilities and blend them with reporting capabilities that can alert supervisors about call volume, average handle time, and other factors so they can ensure that service levels do not slide when agents are not in the office.
Our Voice services help you to:
Improve agent efficiency
We bring together quality monitoring, call recording, workforce management, analytics and performance management
Optimal use of human resources resulting in increased efficiency and profitability
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