FAQs
Frequently Asked Questions
How can dialer software help a business grow?
Most businesses today use dialer software to make contact with potential and current customers. Our Sampark software has a variety of features that can help a business grow, including the ability to automatically dial phone numbers and connect with potential customers. It saves agents time, helping them hit their key performance indicators faster. As a result, software saves businesses time and money while improving customer satisfaction.
Is dialer software difficult to use and set up in my contact center environment?
Not at all. Sampark Dialer Solution is not difficult to use or set up in your contact center environment. In fact, it comes with easy-to-use interfaces and a variety of features that can be customized to fit the specific needs of your business. Also it’s smooth integration with your existing systems will ensure a better customer service experience.
What is the average cost of dialer software?
The cost of the Sampark dialer software will vary depending on the features and functionality your business needs. For more details, you may reach out to our sales & marketing team at info@toss4u.com.
What are the different types of dialer software solutions available in the market today?
There are different types of dialer software available on the market today. The most popular type of dialer software is a predictive dialer, which uses an algorithm to predict when an agent will be available to speak with a customer. Other types of dialers include progressive dialers, power dialers, preview dialers, and manual dialers.
Predictive dialer
Dials multiple numbers and places phone calls before an agent becomes available. This type of dialer is used in very high volume contact centers where efficiency and cost-per-call are the key focus.
Progressive dialer
Automatically dials a number when an agent is finishing up the previous call. Unlike a predictive dialer, a progressive dialer will wait for an agent to finish their current call before it dials the next number on the list, and it will only dial one number per agent.
Preview dialer
Also called power dialers. Preview dialers cue up phone numbers in a predetermined list for the agent to then decide to dial. This gives agents the power to auto-dial a call when they’re ready after reviewing the customer’s information first. Preview dials are ideal for more complex sales where a bit of research may be required between calls to increase the chances of success.
Manual dialer
This is the most basic type of dialer. It requires the agent to dial numbers manually by referring to their contact list.
What are the benefits of using dialer software over other methods of customer contact?
Some of the key benefits of using a dialer software include the ability to reach more customers in a shorter amount of time, increased customer satisfaction, and improved agent productivity.
Reach more customers
With dialer software, businesses can make more calls in a shorter amount of time, which leads to increased sales and revenue. Your agents don’t have to worry about manually dialing each phone number and instead focus on their main goal of helping customers or closing sales.
Improve customer satisfaction
Dialer software provides businesses with the ability to track and measure customer satisfaction, which helps them improve the quality of their products and services. The ability to track specific performance analytics depends on which software provider you choose. If this is a priority for your business (and it should be), select a dialer solution that offers robust data collection and analytical tools.
Increase agent productivity
Dialer software helps businesses increase agent productivity by freeing up their time so they can focus on sales and customer service. Not only does this help your business grow, but it also makes your agents happier as Agents don’t want to be bogged down with tasks that could be automated.
Is Sampark dialer software right for my business?
The answer to this question depends on the specific needs of your business. If you are looking for a way to improve customer satisfaction, increased agent productivity, and save time and money, then Sampark dialer software will certainly be a good fit for your business. However, if you are not sure whether or not dialer software is right for your business, it is always a good idea to speak with our dialer software expert who can help you make an informed decision. You may reach out to our team at info@toss4u.com.
Which performance analytics, reporting, and other dialing metrics should I track?
There are several dialing metrics that businesses should track, including:
- Call volume
- Call duration
- Number of calls dialed
- Number of connected calls
- Number of sales generated
What are the best features of Sampark Dialer solution?
Following are the best features or Sampark Dialer that will help your business:
- Call recording
- Call monitoring
- Silent monitoring
- Click to call
- Screen pops
- Text to speech
- Local presence
- VoIP integration