Industry Based Solutions

Financial Institutions (BFSI) –
Banks/Financial Services Firm/Fintech companies need call center solutions for financial institutions to provide consistent and top-notch customer service. Our effective solution providing the same along with It supports interactive query solutions and assisted transactions that are the need of the hour, and ensure illegal phone calls, secure and unsecured receivables (credit cards, loans, etc.) must be collected. Our Sampark Contact center software is designed to minimize risk and maximize efficiency. Empower your business by driving customer service, debt collection, and business growth.

Insurance-
Our premium integrated contact center solution software with AI-powered engagement tools that are tightly integrated with third-party CRM / CIM / helpdesk software/database applications to reach customers 24/7. It increases the value of your business’ insurance offering with a robust call center solution for the insurance industry. Reach your customers through any channel: voice, message, email, chat, social media, and more. Rapidly scale your team to work from home/anywhere. Key Highlights of the Insurance Call Center Solution:

• Omni-channel contact center solution that supports all digital channels like text messages, voice, video, mobile applications and social media platforms
• Unified Agent view of all previous interactions for consistent customer service
• Customised Hi-tech multi level IVRs which enable intelligent routing and connect customers to the right agent quickly
• An intelligent Dialer supports almost every Dialing mode such as Preview Dialer/ Progressive Dialer/ Predictive Dialer/ AOD Dialer, etc.
• Multi Deployment options such as: on Public or Private cloud; Hybrid Cloud
• AI-efficient Google NLP technology for natural communication
• AI-efficient tools such as Voice-bots, Chat-bots provide 24*7 customer support
• Automated Email & SMS Notifications
• APIs for seamless integration with third party applications
• Facility to transfer a Chat/ Bot conversation to an available Customer Service Representative
• Recording option for Voice as well as Screen Logger
• Comprehensive reporting system with standard default reports
• Option for customised Reports

Banking & Finance-
An AI efficient cloud communication platform enables any Banking or financial institution to multiply its business in a matter a few days. Whether visiting a branch office, or an ATM or operating their account from their mobile or laptop, customers demand an exceptional service. The importance of communication in the banking sector is paramount not only for securing new customers, but retaining the ones you already have. Our premium contact center software enables any banking institution handle all the customer interactions with ease and efficiency.

Travel & Hospitality-
Indian tourism industry has witnessed phenomenal growth in the last decade and is expected to grow exponentially in the coming years. Travel enthusiasts make an extensive online research and try to talk various providers and find the best deal possible. So it is imperative that best lead generation techniques are adopted by the providers and a 24*7 working communication system (which is essentially required during travel) is used to connect with the travelers/clients. Our unified communication solutions are the best choice you can make to deliver an extra ordinary customer experience.

• Personalised & effective interaction resulting into better customer experience
• Helps in attracting new customers and retaining the existing customers
• Comprehensive functionality
• Maximize Productivity, profitability & improve agent efficiency
• Rapid implementation enabling operation of multi-channel Contact Centers
• Fulfills inbound, outbound, blended & multimedia contact management requirements
• Minimize Operating Costs
• Inbound calls are routed in efficient and intelligent manner
• Optimal use of human resources resulting in increased efficiency and profitability leaving the lesser scope for human errors
• Quick assistance be it via voice, SMS, e-mail or chat.

Taxi Services-
Gradually the taxi service has started entering the organised sector. In this sector where the customer needs 24*7 contact support and real time locations, customer retention is the most crucial aspect. Beginning with booking to pick-up and drop to the destination the customer expects 27*7 customer assistance. Our unified contact centre solutions enables taxi companies to serve delightful communication experience to their customers.

Telecom-
An efficient high-tech communication contact centre is not only beneficial but is an essential requirement for the industrial growth of telecom sector. Our high-tech communication tools and expertise will certainly prove to be a right hand in success of any telecom company. Key Highlights of the Solution:

• Easy to use interface
• Personalised and effective interaction that results into a better customer service experience
• Helps attracting new customers and retaining the existing ones
• Quality Service
• Comprehensive functionality
• Rapid implementation which enables operation of multi-channel contact center
• All inbound, outbound, blended and multimedia contact management requirements are met in an efficient manner
• Increased productivity and improved agent efficiency
• Leverage existing investments and decrease TCO
• Minimises cost
• Increase profits by optimising efficiency of your agents and system
• Better customer experience which helps you attracting new customers as well as retaining the existing ones
• Optimal use of human resource resulting into increased efficiency and profitability

BPO-
The global business process outsourcing market size was valued at USD 261.9 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 9.4% from 2023 to 2030. But to stand out, it is very important for a BPO to opt for the right contact centre solutions as it plays key role in increasing the sales and customer retention. Our blended inbound and outbound solutions with CRM integration help you deliver better results and render exceptional customer service. Key Highlights of the Solution:

• Omni-channel contact center solution that supports all digital channels like text messages, voice, video, mobile applications and social media platforms
• Customised Hi-tech multi level IVRs which enable intelligent routing and connect customers to the right agent quickly
• ACD enables an intelligent routing and get customers to the right agent quickly
• Multiple Dialer support (Preview / Progressive / Predictive Dialer)
• Dialer manages Do Not Call (DNC) lists and reject DNC numbers
• Supports selection of dialing mode that best suits the campaign
• Remote Agent Login
• Plug-ins for SMS/ E-mails/ WhatsApp
• IVR & OTP authentication for mobile ensures data security while an agent is working remotely
• A unique blend of inbound and outbound dialer
• Agents may login into multiple campaigns and may take calls as per their priority list
• Enables voice as well as logger screen recording
• Real time monitoring
• Comprehensive reporting as standard default reports and facility to opt for customised reports
• Access to all previous interaction records across all the channels from a single Admin Desktop
• Tracking, supervising and reporting agent’s performance across multiple login channels by checking real time statistics
• APIs for third party applications integration
• Includes all major CRM softwares like Zoho, Lead Squared, Sales force, Microsoft Dynamics, SAP, TCS Ion, etc.
• Facility of advanced number encryption, information masking & secure data storage

Healthcare-
In present times where hospital stays are a serious concern for every individual in the society, medical care is technologically complex, resources are constrained, and there is an emergent need for patients and their families to have more information about and involvement in healthcare decisions, an AI enabled communication platform will be a boon. Effective communication of healthcare information empowers patients and their family members to participate as full partners in their care, and is demonstrated to improve adherence to treatment and management.

Pathlabs-
Health is the topmost priority for every individual. Healthcare at home sounds and feels like a jackpot. Yes! There are various pathology labs offering their customers the option to have the samples collected right from the comfort of their residence. This has led to more complex problems related to data collection and handling customer queries. However, the contact centre software has made these problems disappear. Our contact centre solution system enables path labs to connect their customers and vice- versa through calls, messages and e-mails, making it a better experience for the customer, resulting into increased customer retention. Our system also ensures to handle majority of the information in digital form so that any kind of human errors are avoided.

Ambulance Services-
Private and public ambulance transportation services are operating in large numbers today to serve patients in critical condition. Ambulance operating centers are set up at every hospital and private EMS. These operating centers function with adequate ambulance transportation services to offer immediate medical care for patients. Private ambulance transportation services depict a consistent rise in the growth curve each year offering non-emergency services, unlike hospital ambulance transportation services which primarily function for emergency needs. As we all know that the time plays the most crucial role and lesser the time taken for communication and transportation greater are the chances of survival. So the ambulance services have to be coordinated in such a manner that it caters the need of large demographical network with a quick response time. Our unified communication solutions can very well address the technical communication requirements of ambulance services.