Ability to reach out to customer
through Omnichannels

With our impeccable service, passionate team of professionals and efficient solutions we are expanding our services PAN India, serving clients across different domains. We partner with global brands and emerging businesses to create exciting and meaningful experiences by bringing a revolutionary change in the field of communication and to provide a better than ever customer service experience.

Contact Us

Passionate and hardworking team

We have a hand-picked team of talented, passionate, and dedicated professionals most of whom have been working with us for many years and have a comprehensive knowledge of our technology and the communication industry.

“We help you extend your reach to new customers, provide stronger customer support, or even retain your existing customers. “

Contact Us

We know the importance of security and privacy in physical as well as digital world. Security and privacy begin with the way data is handled, stored and protected. We certainly believe that you have all the right to control and regulate the way your personal information is accessed. We safeguard your data as well as the user identity and ensure that there occurs no incident of unauthorised access to data. Our platform conforms to stringent specifications for securing financial information, customer privacy and computer networks. We protect your communications and your business with utmost security, compliance policies and procedures, verified by 3rd-party security and compliance certifications.

Being the responsible citizens of the country we are aware of our Corporate Social Responsibility and our goal is not only to accelerate businesses productivity but also to be thoughtful about the impact we make on our shareholders, customers, our people and the planet. We conduct our business socially and ethically. We obey the legal provisions, encourage Universal Human Rights and protect the environment as well. We aim to create an environment that not only embraces creativity and diversity but is also financially rewarding for the people who believe in us.

Since its inception, TOSS has dedicated itself to understanding the evolving needs of businesses across various sectors. This commitment to learning has enabled us to innovate continuously and tailor our solutions to meet the specific challenges faced by our clients.

We take pride in our ability to adapt our offerings in response to market trends, ensuring that our clients remain competitive and efficient in their operations. For instance, our Auto Dialer & Predictive Dialing Systems have been enhanced with machine learning algorithms that optimize calling patterns and increase successful connection rates.

The integration of AI in our AI-Powered Voice BOT allows for natural conversations that significantly improve customer engagement. This technology can handle a variety of inquiries, from basic FAQs to complex support questions, streamlining the customer service process.

Our Interactive Voice Response (IVR) Solutions are designed to enhance customer interaction without the need for human intervention. With customizable scripts, businesses can guide customers through their options effectively and efficiently.

The Cloud Telephony & Hosted Contact Center solutions we offer provide flexibility and scalability, making it easier for businesses to operate remotely and respond to customer needs in real time.

WhatsApp Business API Integration allows companies to leverage popular messaging platforms, providing customers with more ways to connect and interact with your business. This not only improves customer satisfaction but also opens new channels for sales and support.

Our CRM-Integrated Contact Center Platform ensures that all customer interactions are logged and analyzed, helping businesses gain valuable insights into customer behavior and preferences.

We also focus on Sales, Marketing & Customer Service Automation to reduce manual tasks and improve efficiency across teams. By integrating various tools, businesses can create a seamless experience for their customers from the first interaction through post-sales support.

Our commitment to innovation is matched only by our dedication to client support. We offer extensive training and resources to ensure that every team member can effectively utilize our solutions, maximizing their potential and driving success.

We understand that true customer engagement comes from a multi-channel approach. Our omnichannel capabilities allow businesses to interact with customers on their preferred platforms, whether it be voice, text, or social media. This adaptability is crucial in today’s fast-paced digital landscape, where customer expectations are ever-evolving.

Through our passionate and hardworking team, we can achieve remarkable results. We continuously invest in our staff’s development, ensuring they are equipped with the latest knowledge and skills to support our clients effectively.

Our team members are not just employees; they are industry leaders who are deeply committed to enhancing customer experiences. They stay ahead of trends by attending conferences, participating in training programs, and networking with other experts in the field.

By helping businesses extend their reach, we facilitate stronger connections between brands and their customers. Our team understands the nuances of customer interactions, making them invaluable assets to our clients.

Trust, reliability, and security are foundational to our operations. We prioritize building strong, lasting relationships with our clients based on these principles. Our transparency in processes and commitment to ethical practices ensure that businesses can depend on us as a long-term partner.

Our rigorous approach to data security ensures that customer information is handled with the utmost care. We implement industry-leading protocols to encrypt sensitive information and prevent unauthorized access, giving our clients peace of mind.

Moreover, our focus on Corporate Social Responsibility reflects our commitment to making a positive impact in the communities we serve. We believe that businesses have a role in fostering social good and environmental sustainability.

By adhering to legal provisions and encouraging Universal Human Rights, we not only comply with regulations but also contribute to a more equitable society. Our initiatives include supporting local charities and promoting environmentally friendly practices within our operations.

As we look to the future, we remain dedicated to evolving our products and services in line with technological advancements. Our focus on R&D and collaboration with industry partners ensures that we stay at the forefront of the contact center technology landscape.

Ultimately, our mission is to empower businesses with the tools they need to thrive in a competitive marketplace. With Sampark, you can trust that your customer engagement strategy will be in capable hands, enabling you to focus on what you do best.

Let Sampark be the catalyst for your business growth, ensuring that every customer interaction is productive and enriching. Together, we can build a brighter future in customer service and experience.

We invite you to reach out to us and explore how our services can transform your customer engagement approach, helping you achieve your business goals.

Contact us today to learn more about our comprehensive solutions and how we can support your journey to success with Sampark.